Refund policy

At 8x6, customer satisfaction is our top priority. Due to the intimate and personal nature of our products, we have established specific guidelines for returns and exchanges to ensure the safety and hygiene of all our customers.

Non-Returnable Items

Due to health and hygiene concerns, we do not accept returns or exchanges on the following items:

• Polycarbonate vacuum cylinders

• Any products that have been used, opened, or removed from their original packaging

Defective or Damaged Products

We stand behind the quality of our products. If you receive a defective or damaged item, please contact our customer service team within 14 days of receipt to arrange for a replacement or refund. To process your request, please provide:

• A description of the defect or damage

• A photograph of the defective or damaged item

• Your order number

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at support@8x6.diy. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@8x6.diy. 

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@8x6.diy.